Our Terms and Conditions are available on the Vertical Victories website, and during your booking process. It is your responsibility that all persons on the booking are aware of these Terms and Conditions. Once your booking is confirmed with payment you have accepted these terms and you agree to the following:

Medical Declaration and Consent Form

Each participant is required to submit a Medical Declaration and Consent form prior to the experience.

Liability Insurance and loss

We have full Public Liability Insurance and whilst every effort will be taken to ensure participants safety on the day, it must be understood that our activities always contain an element of risk that is beyond our control.  We would advise you to take out your own Personal Accident / Cancellation Insurance. If you already have insurance, check that it covers you for the activity that you are undertaking. We do not include any personal accident, cancellation, third party liability or personal insurance. We will accept no responsibility whatsoever in respect of loss or damage to personal property.

Kit

On all climbing sessions I will supply all technical and safety equipment. You may bring your own equipment and you are free to use this so long as it meets safety standards. I will check all of your personal kit before it is used in our sessions. Check out this Kit List to check you’ve got everything you need for your session (also found in the website footer). Please check your own kit prior to arrival ensuring you have all your items.

 Food and Drink

You will need to bring enough food and fluids with you. Refreshments are not provided (unless it is pre-arranged (such as you are on a Collaborative Wellbeing Retreat which includes a picnic). I will check everyone has enough water before we set off on our adventure - it’s very important!

Meeting Points

I understand that travel and parking can have an effect on your meeting point and arrival time. If you are running late please inform me as soon as possible.

We kindly ask that you use the Google Drop pin provided to you and not the postcode. Postcodes in Wales are an area code and will not always take you to the exact location. 

Late Arrivals

All participants must arrive at the designated meeting point at least 10 minutes prior to their experience commencement time. Failure to arrive at or before the scheduled time will not entitle you to a refund or any extended time on your experience. Your experience will finish as previously scheduled at the time of booking.

Weather

The weather will not affect the indoor courses, however high winds, rains and storms will likely affect the running of the outdoor sessions. I will be in touch as soon as possible if the weather is not suitable for the session to go ahead. I may need to alter our planned route or reschedule your experience, often we can have the option of spending some of the day indoors doing some skills or coaching instead.

I regret that I do not offer refunds due to circumstances beyond my control, but instead I can offer a gift card to the value of your booking.

If for any reason the weather does take a turn for the worse during your experience, I must safely guide you back to a safe place/meeting point. 

Payments and Booking

To confirm an experience, full payment is required. When you make a full payment your booking will be taken as confirmed and a binding contract between you an us will come in to existence. A booking confirmation will be sent in the form of email / text message to the person names on the booking.

Currently you may pay monies due using the following methods:

• by bank transfer (details available on request)

 If we change your course booking

Whilst every attempt is made to ensure that your course is run, we will notify you of any cancellation as soon a possible where we believe there are reasonable grounds that cancellation is necessary due to dangerous and / or unsuitable conditions for the activity. In the unlikely event that we have to cancel your course, you will be offered either a full refund or another course date. We will not be liable for any travel or accommodation related expenses.

If you cancel your booking

If you want to cancel your booking you must inform Vertical Victories in writing as soon as possible. Your notice of cancellation will take effect when it is received. If cancelled 10 days, or more, before the course then a gift card of the same value will be offered. As we incur costs from the time of your confirmed booking, your payment will go towards our cancellation fees and no refund will be offered if cancelled within 10 days of the session start date.

Gift Cards

A gift card can be be exchanged for any of Vertical Victories experiences. This digital voucher will be sent to your inbox.