Last updated: 26/05/2025

At Vertical Victories, we take your privacy seriously and are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website http://www.verticalvictories.co.uk or provide personal information as part of booking and attending our outdoor and indoor rock climbing services.

1. Who We Are

Tor Wells / Vertical Victories
Email: vertical.victories@gmail.com
Website: http://www.verticalvictories.co.uk

2. What Data We Collect

We may collect and process the following personal and special category data:

Personal Data:
– Full name
– Email address
– Contact telephone number
– Emergency contact details
– Information relevant to bookings and attendance (e.g. dates, locations)

Special Category Data (Medical):
– Medical conditions or disabilities
– Allergies or medications
– Any additional medical or health-related information you disclose to ensure your safety during activities

3. Why We Collect Your Data

We collect and process your data to:
– Respond to enquiries and manage bookings
– Assess your suitability for activities and ensure your safety
– Fulfil our legal duty of care during instruction and events
– Maintain accurate records in line with insurance and safeguarding requirements

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:
– Consent – for contacting you and processing enquiries
– Contract – for providing outdoor instruction services
– Vital interests – to protect your life in case of a medical emergency
– Legal obligation – for safeguarding, insurance, or regulatory requirements
– Explicit consent – for processing special category data (e.g. medical information)

5. How We Store and Protect Your Data

Your data is stored securely using secure email, password-protected files, encrypted storage.

We do not share your information with third parties unless:
– We have your explicit consent
– It is necessary to fulfil our legal obligations (e.g., in an emergency or legal claim)
– We are required to do so by law

6. Data Retention

We retain personal and medical information only for as long as necessary, typically:
– Up to 3 years after your last activity for insurance and legal purposes
– Immediately deleted upon request, unless required for legal reasons

7. Your Rights

Under the UK GDPR, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request erasure (“right to be forgotten”)
– Restrict processing
– Object to processing
– Withdraw consent at any time (for data processed on that basis)

To exercise these rights, contact us at [your@email.com].

8. Cookies and Website Use

We may use cookies for website functionality and analytics. See our [Cookie Policy](#) for more details.

9. Changes to This Privacy Policy

We may update this policy occasionally. The most current version will always be available on our website.

10. Contact Us

If you have questions about this policy or how your data is handled, contact:

Tor Wells / Vertical Victories
Email: vertical.victories@gmail.com
Website: http://www.verticalvictories.co.uk